- Sales Policy:
Ordering Process:
Customers can place orders through our website or by contacting our sales representatives directly. Upon receiving an order, we will confirm the order details, including product specifications, quantities, pricing, and delivery options.
Pricing:
All prices listed on our website or provided by our sales representatives are subject to change without notice. Prices may vary based on product specifications, quantity, and other factors. Any applicable taxes, shipping charges, and handling fees will be clearly communicated to the customer before finalizing the order.
Payment:
We accept various payment methods, including credit/debit cards, bank transfers, PayPal, and other approved payment options. Half payment (50%) is required at the time of the order and remaining half (50%) payment when the product is shipped. In case of custom orders, a full upfront payment may be required depending on the overall value and bulk order.
Order Confirmation:
Once the payment is received and verified, we will send an order confirmation to the customer via email. The confirmation will include details of the ordered products, quantities, pricing, shipping address, and estimated delivery date.
Shipping and Delivery:
We strive to process and ship orders in a timely manner. Shipping and delivery times may vary based on factors such as product availability, location, and shipping method. Customers will receive tracking information once the order is shipped. We are not responsible for any delays caused by external shipping carriers.
Returns and Exchanges:
Please refer to our separate “Return and Exchange Policy” for detailed information on returns, exchanges, and refunds.
- Disclaimer Policy:
Product Information:
While we make every effort to provide accurate and up-to-date product information on our website, there may be occasional errors, inaccuracies, or omissions. We do not guarantee the accuracy, completeness, or reliability of the information provided.
Colors and Variations:
Due to variations in display settings and manufacturing processes, actual product colors and textures may differ slightly from what is shown on our website or samples. We recommend requesting physical samples before making a purchase decision.
Product Usage and Maintenance:
Our products are intended for specific use as flooring materials. It is the customer’s responsibility to ensure that the product is suitable for their intended application. Proper maintenance and care guidelines will be provided, and any failure to follow these guidelines may void warranties.
Warranties:
We offer limited warranties on our products, which vary based on the product type and specifications. Warranty details will be provided upon request or can be found on our website.
Limitation of Liability:
In no event shall Seneca Carpet LLP and Seneca Rugs be liable for any direct, indirect, special, incidental, or consequential damages arising out of or related to the use of our products, services, or information provided.
Legal Compliance:
Customers are responsible for ensuring that our products comply with any local, state, or national regulations, codes, or standards applicable to their location.