FAQ

Frequently Asked Questions

Are your rugs handmade?

Yes. Every Seneca Carpet rug is handmade by skilled weavers in Bhadohi, India. No two pieces are exactly alike.

What materials do you use?

We use high-quality natural materials including New Zealand wool, semi wool, fine wool blends, and natural silk. Our wool is often hand-dyed using natural dyes.

Do you offer custom sizes and designs?

Absolutely. We specialize in custom rugs — any size, color, or design. Email CONTACT@SENECACARPET.COM with your requirements. Custom rugs typically take 4–6 weeks.

How long does shipping take?

Each rug is carefully prepared by hand — please allow 15 days handling time. Once shipped, delivery takes 5–7 days worldwide via DHL or FedEx express courier with full tracking.

What is your return policy?

We offer 30-day free returns. If you're not happy, return your rug within 30 days of delivery for a full refund — no questions asked. Contact us at +91 846-700-6784 or CONTACT@SENECACARPET.COM to arrange.