Privacy Policy
Privacy Policy
Seneca Carpet LLP ("we", "our", "us") respects your privacy. This policy explains how we collect, use, and protect your personal information.
Information We Collect
When you place an order or contact us, we collect:
- Contact details: name, email address, phone number
- Shipping details: delivery address, country
- Payment details: processed securely through our payment providers (we never store card numbers)
- Browsing data: pages visited, device and browser information
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Arrange worldwide shipping via DHL and FedEx
- Provide customer support
- Send order updates and (with your consent) marketing offers
- Improve our website and services
Third-Party Sharing
We share your information only as necessary to fulfill your order:
- Shipping carriers (DHL, FedEx) — delivery address and contact details
- Payment processors — payment verification (secure, encrypted)
We do NOT sell your personal information to anyone for marketing purposes.
Cookies & Tracking
We use cookies to remember your preferences, keep items in your cart, and analyze website traffic. You can disable cookies in your browser settings, though some features may not work properly.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing emails at any time (unsubscribe link in every email)
To exercise these rights, contact us at CONTACT@SENECACARPET.COM.
Data Retention
We retain order records for 7 years as required by law. Marketing consent records are kept until you withdraw consent.
Data Security
Your data is protected with industry-standard encryption (SSL) during transmission and secure storage. Payment processing complies with PCI-DSS standards.
Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect data from children.
Changes to This Policy
We may update this policy periodically. Significant changes will be announced on this page with a revised date.
Contact Us
For privacy questions or requests:
SENECA CARPET LLP, Khamaria, Bhadohi 221306, Uttar Pradesh, India
+91 846-700-6784 | CONTACT@SENECACARPET.COM