Terms of Service

Terms of Service

By purchasing from Seneca Carpet, you agree to the following terms:

Products

All rugs are handmade; slight variations in color, size (±3%), and pattern are natural and expected — this is the mark of genuine handcraft, not a defect. Product images are representative; actual colors may vary slightly due to lighting and screen settings.

Pricing & Payment

Prices are listed in USD and include applicable taxes. Your local currency equivalent is shown automatically based on your region. Full payment is required before dispatch. We accept all major credit cards, debit cards, and secure online payment methods.

Shipping & Delivery

We offer FREE worldwide shipping on all orders. Each rug is carefully prepared, quality-checked, and packed by hand — please allow 15 days handling time. Once shipped, your rug arrives in 5–7 days via DHL or FedEx express courier with full tracking. Custom and bespoke rugs are handmade to order and ship within 4–6 weeks.

Returns & Refunds

You have 30 days from delivery to return your rug for a full refund — no questions asked. Rugs must be unused and in original condition. To arrange a return, contact us at +91 846-700-6784 or CONTACT@SENECACARPET.COM. Custom/bespoke rugs are final sale unless defective.

Custom Orders

Custom rugs are made to order according to your specifications and are non-returnable unless defective. Production takes 4–6 weeks depending on design complexity. We will share updates throughout the crafting process.

Cancellations

Cancellations are accepted within 24 hours of placing the order for a full refund. After 24 hours, custom orders enter production and a cancellation charge may apply.

Limitation of Liability

Seneca Carpet LLP's liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages arising from the use of our products.

Intellectual Property

All content on this website — including images, text, logos, and designs — is the property of Seneca Carpet LLP and may not be reproduced without written permission.

Privacy

We respect your privacy. Personal information collected during checkout (name, address, contact details) is used solely for order fulfillment and customer communication. We do not sell or share your data with third parties for marketing purposes.

Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Bhadohi, Uttar Pradesh, India.

Contact

SENECA CARPET LLP, Khamaria, Bhadohi 221306, Uttar Pradesh, India | +91 846-700-6784 | CONTACT@SENECACARPET.COM