Shipping & Returns
Shipping & Returns
Shipping
Free Worldwide Shipping
Your rug ships FREE anywhere in the world — no minimum order, no hidden charges.
Delivery Time
Each rug is carefully prepared, quality-checked, and packed by hand — please allow 15 days handling time. Once shipped, your rug arrives at your doorstep in 5–7 days via DHL or FedEx express courier, with full tracking from our workshop to your home.
Custom & Bespoke Rugs
Handmade-to-order carpets are crafted specially for you and ship within 4–6 weeks, depending on design complexity. We will keep you updated at every stage.
Shipping Partners
We ship worldwide with DHL and FedEx — fast, insured, and fully trackable doorstep delivery.
Questions? Call us at +91 846-700-6784 or email CONTACT@SENECACARPET.COM.
Returns
30-Day Free Returns
Changed your mind? You have 30 days from delivery to return your rug for a full refund — no questions asked.
To arrange a return, call us at +91 846-700-6784 or email CONTACT@SENECACARPET.COM. Our team will guide you through the simple process.
Return Address:
SENECA CARPET LLP, Khamaria, Carpet City Bhadohi, S.R.N. Khamaria, Bhadohi 221306, Uttar Pradesh, India
Rugs must be unused and in original condition. Custom/bespoke rugs are final sale unless faulty.
Cancellations
Cancellations are accepted within 24 hours of placing the order for a full refund. After 24 hours, custom and bespoke orders enter production and a cancellation charge may apply. Contact us immediately at +91 846-700-6784 if you need to cancel.